Pay My Bill
Pay My Bill
Online Payments
Discover the ease and security of managing your Rotech bills online, right from our Patient Portal! You no longer need your Global ID or a separate Instamed login!
If you haven’t signed up for Rotech’s patient portal yet, simply use the email or phone number we have on record to get started.
- Submit your payment online with Credit, Debit, eCheck, HSA, FSA or HRA Healthcare account
- We accept all major networks for payment, including Visa, MasterCard, American Express, and Discover
- Want to go green? Make the choice to receive eStatements instead of paper
- Securely save your credit card information for future payments
Paying your bill is easier and more secure than ever.
Please note: To streamline our payment process, we have transitioned to Rotech’s patient portal for payments.
Your Instamed login and password will not work on Rotech’s patient portal.
If you do not yet have a patient portal account, please register using the email or phone number we have on file.
Rotech patients can also call our Patient Accounts Department to make a payment, discuss payment arrangements or to answer questions about an account balance by calling 877-389-1532.
Hours of operation are Monday – Friday 8am – 7pm EST. Please have your patient statement available.
Pay By Check
Rotech can accept payments with a personal or business check over the telephone. Call our Patient Accounts Department at 877-389-1532 and select option 1 to speak with an account representative. Please have your checking or savings account information (routing and account number) available.
Pay By Credit Card
If you choose not to use our Patient Portal, Rotech can take a credit card payment for individual balances or can set up recurring payments for on-going rental balances. Call our Patient Accounts Department at 877-389-1532 and select option 1 to speak with an account representative. Please have your patient statement and credit card information available.
Call
Rotech patients can call our Patient Accounts Department to make a payment, discuss payment arrangements or to answer questions about an account balance by calling 877-389-1532. Hours of operation are Monday – Friday 8am – 7pm EST. Please have your patient statement available.
Checks by Phone
Rotech can accept payments with a personal or business check over the telephone. Call our Patient Accounts Department at 877-389-1532 and select option 1 to speak with an account representative. Please have your checking or savings account information (routing and account number) available.
Credit Card Payment
If you chose not to use our online product, Rotech can take a credit card payment for individual balances or can set up recurring payments for on-going rental balances. Call our Patient Accounts Department at 877-389-1532 and select option 1 to speak with an account representative. Please have your patient statement and credit card information available.
Not a fan of the phone, but need a question answered? Try our convenient online chat!
Frequently Asked Questions
Rotech will bill you the amount anticipated based on your insurance plan. Once your insurance plan has processed the claims, Rotech will make any necessary corrections. We may bill an additional charge for the same service if your insurance determines you have been billed the incorrect amount.
Rotech Healthcare Inc. will send you a bill after we have received payment from your insurance plan and confirmed you still have a balance due. The length of time for this process depends on the length of time it takes to receive a response from your insurance plan (or plans, if you have secondary and tertiary coverage). Before delivery, we must collect any applicable copayments, coinsurance or deductibles based on your specific insurance plan requirements.
Your insurance plan determines the exact amount you are responsible for paying. Estimates are based on anticipated equipment and services. Any additional services or equipment provided would not have been included in the original estimate. Services may also change based on the nature of patient needs.
Claims processing through your insurance provider can also change your final cost.
The majority of insurance plans require you to pay a copayment, coinsurance or deductible for your health care. You will need to contact your insurance plan for specific information pertaining to your coverage.
A Co-Payment is a predetermined fee you pay for health care services, in addition to what your health insurance plan pays. This payment amount is determined at the time you enrolled in your insurance plan.
A Deductible is the annual amount you must pay, out of pocket, before an insurance plan begins reimbursing for health care services.
Co-Insurance takes place when you reach your deductible. You and your insurance plan share in paying a percentage of your health care costs. This percentage is determined at the time of your plan enrollment. For example, you met your deductible and your coinsurance is 20 percent. This means your insurance plan will cover the remaining 80 percent of covered health care costs. Traditionally, you pay your percentage of costs until you reach your plan’s annual out-of-pocket maximum. This out-of-pocket maximum varies greatly between plans.
Rotech Healthcare Inc. will bill your primary insurance plan on file. The length of time for this process depends on the length of time it takes to receive a response from your primary insurance plan, secondary plan and tertiary plan, if applicable.
Yes, Rotech Healthcare Inc. will submit the bill to your insurance plans. If you have a secondary insurance company, a claim will be sent to the secondary insurance company after the primary insurance company pays. The same process will be followed if you have a tertiary insurance company. You must provide us with your current insurance information to ensure accurate and timely billing can occur.
Rotech Healthcare Inc. has many options for you to notify us of any insurance changes. To see a complete list, visit our Insurance Changes page.
Rotech Healthcare Inc. offers a number of ways for you to maintain your equipment and service. Please contact us at 877-389-1532 and a member of our team will be happy to discuss your options.
Yes! You can pay your bill in the Rotech Patient Portal, where you can also manage your contact and insurance information, view electronically signed paperwork, order CPAP supplies, and more!
You’ll need the email address or phone number we have on file to register.
Payments are applied to the account’s oldest charges first, unless you specifically request otherwise at the time of payment. If you’d like to discuss payment arrangements or an account balance, please contact our Patient Accounts Department at 877-389-1532.
Reading Your Bill
Your Date of Service
Brief description of the service provided
Standard Amount Billed
The amount insurance allows us to bill for service
The amount insurance is paying for service on the date listed
Amount the Patient is responsible to pay for service on date listed
Any payment already received from patient for service
Remaining patient balance for service
The patient being billed