Consent to Receive Communications

Last Updated: 1/11/24  Effective: 2/10/2024

This Electronic Communications Policy and Consent to Receive Communications Electronically (the “Policy”) describes how Rotech Healthcare Inc. and its subsidiaries, divisions, and affiliates (“Rotech”, “we”, or “us) deliver communications to you electronically. We may amend this Policy at any time by posting a revised version on our website, www.rotech.com (the “Site”). The revised version will be effective at the time we post it; however, if the revised version includes a substantial change, we will provide you with 30 days’ prior notice by posting notice of the change on the Site. Continuing to use our services or making any transactions with us after such notice is posted shall constitute acceptance of the change and revised policy. You understand and agree that it is your responsibility to check periodically for any changes we may make to this Policy.

 Electronic delivery of communications

By using our services or making any transaction with us, you agree and consent to receive electronically all communications, agreements, documents, notices, and disclosures (collectively, “Communications”) that we provide in connection with your Rotech account (“Account”), your use of our services, and any transaction you make with us. Communications include, but are not limited to:

• Our Terms of Use, Privacy Policy, HIPAA Notice of Privacy Practices, and any other agreements, notices, or policies that you agree to, including any amendments that may be made thereto;
• Transaction receipts or confirmations; and
• Account statements and history.

We will provide these Communications to you by posting them on the Site or by emailing them to you at the primary email address listed in your Account.

Hardware and software requirements

 In order to access and retain electronic Communications, you will need the following computer hardware and software:

• A computer with an Internet connection;
• A current web browser that includes 128-bit encryption (e.g. Internet Explorer version 6.0 and above, Firefox version 2.0 and above, Chrome version 3.0 and above, or Safari 3.0 and above) with cookies enabled;
• Adobe Acrobat Reader version 8.0 and above to open documents in .pdf format;
• A valid email address (your primary email address on file with Rotech); and
• Sufficient storage space to save past Communications or an installed printer to print them.

We will notify you if there are any material changes to the hardware or software needed to receive electronic Communications from Rotech.

By consenting to this Policy, you are confirming that you have access to the necessary equipment and are able to receive, open, and print or download a copy of any Communications for your records. You may print or save a copy of these Communications for your records as they may not be accessible online at a later date.

How to withdraw your consent

You may withdraw your consent to receive electronic Communications at any time by writing to us and mailing your withdrawal to:

Attn: Patient Accounts Department 
6830 New Tampa Highway, Suite 300, Lakeland, Florida 33815-3188

You may also contact us via the “Contact Us” link on our Site. If you fail to provide or if you withdraw your consent to receive Communications electronically, Rotech reserves the right to either deny your application for an Account, restrict or deactivate your Account, close your Account, or charge you additional fees for paper copies.

 Requesting paper copies of electronic Communications

If, after you consent to receive Communications electronically, you would like a paper copy of a Communication we previously sent you, you may request a copy within 180 days of the date we provided the Communication to you by contacting us as described above. We will send your paper copy to you by U.S. mail. In order for us to send you paper copies, you must have a current street address on file as your “Home” address in your Rotech profile. If you request paper copies, you understand and agree that Rotech may charge you a Records Request Fee for each Communication.

Updating your contact information

 It is your responsibility to keep your primary email address up to date so that Rotech can communicate with you electronically. You understand and agree that if Rotech sends you an electronic Communication but you do not receive it because your primary email address on file is incorrect, out of date, blocked by your service provider, or you are otherwise unable to receive electronic Communications, Rotech will be deemed to have provided the Communication to you.

Please note that if you use a spam filter that blocks or re-routes emails from senders not listed in your email address book, you must add Rotech to your email address book so that you will be able to receive the Communications we send to you.

You can update your primary email address or street address at any time by calling your servicing location. If your email address becomes invalid such that electronic Communications sent to you by Rotech are returned, Rotech may deem your Account to be inactive, and you will not be able to transact any activity using your Account until we receive a valid, working primary email address from you.